FAQs
  • How can I buy from Delhi duty free?
    Delhi duty free is located the T3(Terminal 3),IGI Airport in Delhi, India. You can buy from our shops if you are travelling through this airport and holding a valid international flight boarding card and passport.
  • I am travelling on a domestic flight. Can I buy from Delhi duty free?
    Unfortunately no. Indian customs regulations permit only international flight passengers to buy from the duty free shops.
  • Can we order from the Delhi duty free website?
    At present no. But we hope to launch online pre-booking service shortly that will allow international travel passengers to book their favourite brands in advance through the website and collect at the airport.
  • Do you sell electronics in your duty free shop?
    We have a new shop to stock TV, cameras, adapters & consoles, audio headsets and more at the arrival area. It has wide range of personal electronic accessories as well.
  • Can we order at Departures and pick our products from Arrivals.
    Yes you can and for the convenience of our customers we offer the now very popular shop n collect service wherein travelers would be able to order their favorite duty free products from departures and can collect it later on their return to Delhi at arrivals. The facility offers passengers the convenience of shopping at ease without being hard pressed for time, benefit from the best limited period offers at departure, it reduces the hassle of carrying all these shopping around, no worrying about customs allowance at overseas airports and saves time on arrival.
  • Do you have a shop at Arrivals?
    Yes we have a fabulous duty free shop at Arrivals immediately after the immigration counters We offer wide range for products from the best global brands across all the categories- Liquor, Perfume, Tobacco/Cigar, Chocolates, Cosmetic and travel accessories. All at best competitive prices.
  • What are the timing of your shops- at Arrivals & departures?
    We are operating 24x7 around the clock both at arrivals & departures, 365 days a year.
  • How much can I buy while I arrive in India?
    On 1 passport you can purchase duty free products worth $500 and mentioned below are the custom restriction on tobacco and liquor purchase. 200 cigarettes or 50 cigars or 250g of tobacco
      2l of alcoholic liquor or wine
      Goods for personal use
      Reasonable quantities of medicines
  • How much duty free can I buy when I am travelling ?
    The customs allowances and LAGS (liquids, Aerosil and Gels) norms vary from airport to airport. Kindly note we always urge customers and passengers WHETHER TRANSITING THROUGH AN AIRPORT OR FLYING DIRECT to double check these norms. Please ensure you are within the respective airports duty free allowances and LAGS norms.This link can guide you further on this. Delhi duty free refund guarantee does not cover for loss of duty free purchases have been put in the LAGS bag and yet confiscated by airport authorities.
  • Can I buy if I have a transit flight?
    Yes you can buy (within the customs allowance and LAGS norms) while transiting through most airports but we strongly urge customers and passengers WHETHER TRANSITING THROUGH AN AIRPORT OR FLYING DIRECT to double check these norms. Please ensure you are within the respective airports duty free allowances and LAGS norms. Check Allowances and LAGS norms to guide you further. Delhi duty free refund guarantee does not cover for loss of duty free purchases have been put in the LAGS bag and yet confiscated by airport authorities.
  • What is the bottle size of liquor brands available at Delhi Duty Free?
    A variety of sizes for all your favorite brands are available - 1 lt, 75cl, 1/2lt, 2 lites, 1.75CL. If you like more clarification on any specific brand or product kindly write to us at support@delhidutyfree.co.in
  • Can I return or exchange the product if something goes wrong with my purchase?
    For any reason you are not happy with the product, no problem, Delhi duty free refund guarantee means you can return the product to us from anywhere in the world and get a refund. Please ensure that goods are in same condition as was sold and you contact us within 21 days of purchase with proof of purchase (Sales receipt).

    *Certain Conditions apply on return of liquor or any perishable goods such as chocolates etc. Kindly contact support@delhidutyfree.co.in

    More details on Delhi Duty Free Refund Guarantee.
  • What is the difference between parfum, eau de parfum , eau de toilette and eau de cologne ?
    These terms represent different concentrations of perfume essence. The greater the concentration, the longer it lasts. Many people describe any fragrance as "perfume" regardless of the actual description.

    Parfum: a concentrate of 15% to 30% perfume essence, the strongest fragrance available (lasts 5 to 6 hours)

    Eau de parfum: lighter than perfume with 8% to 15% concentrate (lasts around 3 to 4 hours)

    Eau de toilette: a more delicate fragrance with 4% to 8% concentrate (lasts round 2 to 3 hours)

    Eau de cologne: traditionally a male fragrance, with 3% to 5% concentration of perfume lasting 1 to 2 hours.