New Refund & Return Policy Home / Refund & Return Policy
Delhi Duty Free refund guarantee means you can return the product to us from anywhere in the world and get a refund if the product has a manufacturing defect. Please ensure that you contact us within 21 days of purchase with proof of purchase (Sales receipt).

Confiscation of goods by security/customs authorities
If your duty free purchase has been confiscated by an overseas airport authority due to the duty free purchase not given in a transparent sealed bag (LAGS bag) by our sales staff, Delhi Duty Free is happy to furnish a refund as long as you contact us within 21 days from the date of purchase.

Customs Allowances and LAGS
Kindly note we always urge customers and passengers to check their duty free customs allowances at all their overseas transiting and destination airports.

Please ensure you are within the respective airports duty free allowances and LAGS (liquids, Aerosil and Gels) norms. Delhi Duty Free refund guarantee does not cover for loss of duty free purchases that have been confiscated by airport authorities though they have been put in the LAGS bag

If you have any other queries regarding our products & services, we can be contacted by email at or reached at +91 124 4959400 and we will be happy to help.

Customer Support team is available from 9.00am to 5.00pm Monday to Friday (excluding Holidays)

Click here to claim your refund