New Refund & Return Policy Home / Refund & Return Policy
Delhi Duty Free’s return policy offers you the option to return items purchased within 60 days of shopping, exchange or refund can only be possible form the same Duty Free store and location. All items to be returned must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with. If you are not travelling again in 60 days please ensure that you contact our support team within 15 days of purchase with proof of purchase (Sales receipt).

Confiscation of goods by security/customs authorities

If your duty free purchase has been confiscated by an overseas airport authority due to the duty free purchase not given in a transparent sealed bag (LAGS bag) by our sales staff, Delhi Duty Free is happy to furnish a refund as long as you contact us within 21 days from the date of purchase.

Customs Allowances and LAGS

Kindly note we always urge customers and passengers to check their duty free customs allowances at all their overseas transiting and destination airports.

Please ensure you are within the respective airports duty free allowances and LAGS (liquids, Aerosil and Gels) norms. Delhi Duty Free refund guarantee does not cover for loss of duty free purchases that have been confiscated by airport authorities though they have been put in the LAGS bag

If you have any other queries regarding our products & services, we can be contacted by email at or reached at 011 – 49342900 and we will be happy to help.

Customer Support team is available from 9.00am to 5.00pm Monday to Friday (excluding Holidays)

Click here to claim your refund