FAQ's

  • Q. CAN WE ORDER FROM DELHI DUTY FREE WEBSITE?

    Ans. At present we don’t have this option on our website. However, we are working towards it and hopefully, this feature will be there in the next couple of months.

  • Q. HOW CAN I BUY FROM DELHI DUTY FREE?

    Ans. Delhi Duty Free is located at the Terminal-3, IGI Airport New Delhi, India. You (International travelers) can buy from our shops only if you are traveling through this airport and holding a valid international flight boarding card and passport.

  • Q. I AM TRAVELLING ON A DOMESTIC FLIGHT. CAN I BUY FROM DELHI DUTY FREE?

    Ans. Unfortunately no. Indian customs regulations permit only international flight passengers to buy from the Duty Free shop. As per Customs regulations, only passengers who have an international boarding pass and a valid passport are eligible to shop Duty Free.

  • Q. DO YOU SELL ELECTRONICS IN YOUR DUTY FREE SHOP?

    Ans. We do not sell electronic items like TV, cameras, phones. We only deal in Perfume & Cosmetics, Liquor, Confectionery, Tobacco, and Fashion products add Destination goods.

  • Q. CAN WE ORDER AT DEPARTURES AND PICK OUR PRODUCTS FROM ARRIVALS.

    Ans. Yes, you can. For the convenience of our customers, we offer the now very popular ‘SHOP & COLLECT’ service wherein travelers can order their favorite Duty Free products from departures and can collect it later on their return to Delhi at International Arrivals. The facility offers passengers the convenience of shopping at ease without being hard-pressed for time, benefit from the best limited period offers at departure, it reduces the hassle of carrying all these shopping around, no worrying about customs allowance at overseas airports and saves time on arrival.

  • Q. WHAT ARE THE TIMING OF YOUR SHOPS- AT ARRIVALS & DEPARTURES?

    Ans. We are operating 24x7 around the clock both at arrivals & departures, 365 days a year.

  • Q. IF I DO NOT FIND THE PRODUCT AT WEBSITE, DOES THAT MEANS DELHI DUTY FREE DOES NOT STOCK THAT PRODUCT?

    Ans. Delhi duty free sells a wide range of Liquor, Confectionery, Perfume, Cosmetics, Watches, Tobacco & Fashion. But we only showcase just a part of it on the website. If you're unable to find the product you're looking for on searching on our website, please feel free to enquire at: support@delhidutyfree.co.in - about the product you wish to purchase.

    This is our endeavor to encourage the responsible display of information only to passengers traveling out of the international airport. This is also due to certain applicable laws.

  • Q. WHAT SHOULD I DO IF I NEED ANY ASSISTANCE ABOUT SHOPPING, PRICES, COUNTRY CUSTOM ALLOWANCE, REFUND OR EXCHANGE FOR FAULTY PRODUCT?

    Ans. Please contact our support team at support@delhidutyfree.co.in we will be eager to assist you. Also for knowing about allowances you can visit: http://www.delhidutyfree.co.in/allowance

  • Q. HOW MUCH IS SAVED AT DELHI DUTY FREE?

    Ans. Our savings can be anywhere between 20% - 160% or more, depending on the product, brand, and any special promotions we offer. T&C Apply.

  • Q. WHICH ALL CURRENCIES DO YOU ACCEPT?

    Ans. We accept all the below currencies


    Indian Rupees American Dollar British Pounds
    Euro Chinese Yuan Japanese Yen
    United Arab Dirhams Australian Dollar Canadian Dollar
    Hong Kong Dollar Thai Bhatt Singapore Dollar
    Kuwaiti Dinars Malaysian Ringgit Saudi Riyal
    Bahraini Dinar Omani Rial New Zealand Dollar
    Swiss Franc
  • Q. What is your return and exchange policy?

    Ans. Exchange/Return facility is temporarily suspended at our stores due to health precautions arising from COVID-19. The same shall be available once the situation is back to normal. For any other concern related to your purchase please write to us at: support@delhidutyfree.co.in within 30 days of your purchase.

  • Q. Are there restrictions on the amount I can buy?

    Ans. We request all passengers to check the allowances for the countries they are traveling to, for both transit and destination country. You may check the allowance details for India and other countries at https://www.delhidutyfree.co.in/allowance

  • Q. Whom should I contact in case of any query or complaint?

    Ans. You may connect with our customer care team on email: support@delhidutyfree.co.in or https://www.delhidutyfree.co.in/contact from 9 am to 6 pm from Monday to Friday excluding weekends and public holidays.

  • Q. What should i do if I miss collecting Shop and collect an order?

    Ans. If you missed collecting your Shop and collect the order, kindly contact our support team immediately at support@delhidutyfree.co.in or https://www.delhidutyfree.co.in/contact to assist you further for refund or collection. In the case of Order collection, you need to inform the Support team, 7 days in advance if you are traveling abroad next.

  • Q. How long the refund procedures take?

    Ans. The refund procedures take 20 working days to be processed from the time refund details are shared, once the same is requested from the support team post-investigation.


    The above-mentioned information is informative only.