FAQ's

  • Q. CAN WE ORDER FROM DELHI DUTY FREE WEBSITE?

    Ans. At present we don’t have this option on our website. However, we are working towards it and hopefully, this feature will be there in the next couple of months.

  • Q. HOW CAN I BUY FROM DELHI DUTY FREE?

    Ans. Delhi Duty Free is located at the Terminal-3, IGI Airport New Delhi, India. You can buy from our shops only if you are travelling through this airport and holding a valid international flight boarding card and passport.

  • Q. I AM TRAVELLING ON A DOMESTIC FLIGHT. CAN I BUY FROM DELHI DUTY FREE?

    Ans. Unfortunately no. Indian customs regulations permit only international flight passengers to buy from the Duty Free shop. As per Customs regulations, only passengers who have an international boarding pass and a valid passport are eligible to shop Duty Free.

  • Q. DO YOU SELL ELECTRONICS IN YOUR DUTY FREE SHOP?

    Ans. We do not sell electronic items like TV, cameras, phones. We only deal in Perfume & Cosmetics, Liquor, Confectionery, Tobacco and Fashion products.

  • Q. CAN WE ORDER AT DEPARTURES AND PICK OUR PRODUCTS FROM ARRIVALS.

    Ans. Yes, you can. For the convenience of our customers, we offer the now very popular ‘SHOP & COLLECT’ service wherein travellers can order their favourite Duty Free products from departures and can collect it later on their return to Delhi at arrivals. The facility offers passengers the convenience of shopping at ease without being hard-pressed for time, benefit from the best limited period offers at departure, it reduces the hassle of carrying all these shopping around, no worrying about customs allowance at overseas airports and saves time on arrival.

  • Q. WHAT ARE THE TIMING OF YOUR SHOPS- AT ARRIVALS & DEPARTURES?

    Ans. We are operating 24x7 around the clock both at arrivals & departures, 365 days a year.

  • Q. IF I DO NOT FIND THE PRODUCT AT WEBSITE, DOES THAT MEANS DELHI DUTY FREE DOES NOT STOCK THAT PRODUCT?

    Ans. Delhi duty free sells a wide range of Liquor, Confectionery, Perfume, Cosmetics, Watches, Tobacco & Fashion. But we only showcase just a part of it at the website. If you're unable to find the product you're looking for on searching on our website, please feel free to enquire at : support@delhidutyfree.co.in - about the product you wish to purchase.

    This is our endeavour to encourage the responsible display of information only to passengers travelling out of the international airport. This is also due to certain applicable laws.

  • Q. WHAT SHOULD I DO IF I NEED ANY ASSISTANCE ABOUT SHOPPING, PRICES, COUNTRY CUSTOM ALLOWANCE, REFUND OR EXCHANGE FOR FAULTY PRODUCT?

    Ans. Please contact our support team at support@delhidutyfree.co.in we will be eager to assist you. Also for knowing about allowances you can visit: http://www.delhidutyfree.co.in/allowance

  • Q. HOW MUCH IS SAVED AT DELHI DUTY FREE?

    Ans. Our savings can be anywhere between 20% - 160% or more, depending on the product, brand and any special promotions we offer. T&C Apply.

  • Q. WHICH ALL CURRENCIES DO YOU ACCEPT?

    Ans. We accept all the below currencies


    Indian Rupees American Dollar British Pounds
    Euro Chinese Yuan Japanese Yen
    United Arab Dirhams Australian Dollar Canadian Dollar
    Hong Kong Dollar Thai Bhatt Singapore Dollar
    Kuwaiti Dinars Malaysian Ringgit Saudi Riyal
    Bahraini Dinar Omani Rial New Zealand Dollar
    Swiss Franc