GIFT CARD - TERMS AND CONDITIONS OF USE
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These Terms and Conditions of Use apply to Gift Cards issued by Delhi Duty Free Services Private Limited (hereinafter “DDFS”).
Your purchase, redemption of a Gift Card of DDFS constitutes your acceptance to be bound by these Terms and Conditions of Use.
This document contains the terms and conditions governing your use of the Gift Card. DDFS recommend that you read this document carefully before using the Gift Card. If you have any complaints, questions or would like more information about your Gift Card, please send email with your contact details at: firstname.lastname@example.org
For Limited Nationalities
We sell gift cards for different amounts only to Indian passport holders.
We dispatch the physical gift card to the shipping address within 3 working days, usually our card takes 07-10 days to reach at the shipping address.
DDFS Gift Card including any unused Gift Card balance expires in 12 months after the date of issue by DDFS. Customer can request for 6 months extension twice before expiry of initial 12 months. After the expiry date, unused Gift Card balance will become the property of DDFS.
4. Gift Card Redemption
Except for the exclusions listed in paragraph 3 (Exclusions) below, once loaded with value (as desired by you from the range provided by DDFS), your Gift Card may be redeemed for purchases at the stores operated by DDFS from the arrival and the departure area of Terminal-3, Indira Gandhi International Airport, New Delhi, India (hereinafter “Airport”).
A Gift Card can be redeemed at DDFS stores for a value of not more than Rs. 25,000 per passport per day (even if the value on the Gift Card is more than Rs. 25,000).
Pre-order transactions made by phone, email or online cannot be made through your Gift Card.
6. Gift Cards cannot be used to purchase Gift Cards or other tender
The Gift Card cannot be used to purchase another Gift Card(s) or any other tender and can be used only to buy goods sold by DDFS from its stores at the Airport.
7. How to load value onto your Gift Card
7.1 Request the Cashier at any of Cash tills at DDFS stores at the Airport for purchasing the Gift Card. Nominate the value you wish to be loaded on the Gift Card. A minimum of Rs. 10,000 and a maximum of Rs 50,000 can be loaded on each Gift Card. Maximum loading from INR will be allowed upto Rs.25,000. Rest can be done from any of accepted foreign currency.
7.2 Gift card can’t be “reloaded” with any amount/value once issued. For every loading of value, you will have to purchase a new Gift Card. All loading / redemption of the Gift Cards is guided by Customs rules and regulations from time to time.
7.3 The Gift Card will be activated after 48 hours from time of its purchase, you may commence using the Gift Card for your purchases with DDFS thereafter.
8. Payment for Gift Card
Pay for your Gift Card value with the tender of your choice, i.e. cash, cards or through mobile wallets (other than a Gift Card).
9. Making a purchase with your Gift Card
9.1 Present your Gift Card at the Cash till situated at DDFS stores at the Airport with the goods that you wish to purchase using that Gift Card.
9.2 Our Cash till operator will scan your Gift Card. The transaction will be completed when the balance has been reduced from your Gift Card.
9.3 No change will be given for any remaining Gift Card value. The remaining Gift Card value may be used in whole or part against future purchases until the Gift Card expires.
9.4 Transactions are authorized by you by scanning your Gift Card, or allowing our Cash till operator or other person to do so, at our point of sale.
9.5 When you authorize a transaction:
9.5.1 you are confirming that the transaction correctly represents the purchase price of the goods purchased by you; and
9.5.2 you are agreeing to pay the amount of that transaction by the reduction in the Gift Card value.
10. Gift Card Value
Your Gift Card may only be used to make purchases up to the initial Gift Card value or the remaining Gift Card value. If a purchase exceeds the Gift Card value or the remaining Gift Card value, you must pay the excess amount using another payment method as the Cash till operator will advise you basis the applicable laws.
11. Issue with goods purchased with a Gift Card
If you have an issue with any goods that you purchased with a Gift Card you should contact DDFS store where the purchase was made or contact: email@example.com
12. Exchanging and refunding items purchased with a Gift Card
12.1 Goods presented for refund that are purchased solely, or in part with a Gift Card may be refunded subject to DDFS’s exchange and refund policy
12.2 Goods that are purchased entirely through the value on your Gift Card will be reloaded on a Gift Card, if your refund is as per DDFS policy thereon. If you cannot present the same Gift Card at the time of refund, you will have to contact: firstname.lastname@example.org & request for refund through gift card. If you have been authorized refund through offline mechanism; you will be advised for suitable payment option.
12.3 If payment was split between more than one payment methods, the refund will be processed exactly using the same payment methods.
13. No cash advances
Gift Cards are not account cards, credit or debit cards or securities. Gift Cards can’t be reloaded or resold. You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash or receive any portion of the remaining Gift Card value in cash or use the Gift Card balance to purchase another Gift Card. No interest will be payable by DDFS on Gift Card or Gift Card balance.
14. Checking your Gift Card balance, expiry date and transaction history
You can check your Gift Card balance, its expiry date and transaction history at any time in our stores.
15. Can I exchange my Gift Card?
You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.
16. Destruction of Gift Card with no value
If the remaining Gift Card value is zero your Gift Card may be destructed by yourself.
17. Cancellation and voiding of Gift Card
DDFS reserves the right to void any Gift Card that appears to have been defaced, mutilated, altered, stolen, tampered with in any way and DDFS may subject Gift Card to a verification process.
18. Re-issue of faulty or damaged Gift Card
A re-issue of faulty or damaged Gift Card is not available unless the fault or damage to the Gift Card is proven to be a result of the production process or otherwise due to the fault of DDFS.
19. Can Gift card transactions be cancelled?
No, there is no option to cancel any transaction or order placed using gift cards.
20. Can Gift card be surrendered?
No, there is no option to surrender these gift cards. Once bought, they can’t be refunded or exchanged with cash.
21. Lost or stolen Gift Cards
21.1 Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded.
21.2 You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by DDFS.
22. General Terms
Changes to Terms and Conditions of Use
DDFS reserves the right to change any of the terms contained in these Terms and Conditions of Use at any time where the change is required for any reason without any notice.
Errors and Complaints
If you have reason to believe that an error has occurred in relation to your Gift Card, you should contact: email@example.com
Limitation of Liability
TO THE FULL EXTENT PERMISSIBLE BY LAW, DDFS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE FULL EXTENT PERMISSIBLE BY LAW, IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND DDFS SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT GIFT CARD.
Applicable Law and Indemnity
These Terms and Conditions of Use are to be construed and enforced in accordance with the laws of India. You and DDFS agree to submit to exclusive jurisdiction of courts at Delhi. You agree to indemnify and keep DDFS indemnified against all and any claims, suites, liability, damages, losses, costs, charges, expenses, proceeding and action of any nature whatsoever made or instituted against DDFS or incurred by DDFS on account of usage of the Gift Card which is contrary to above terms and conditions.